Program Supervisors manage the daily operations of their department unit; identify and assess client and family needs; supervise case management and support staff; coordinate service delivery to ensure that client needs, program goals and contract objectives are effectively met. All NVFS employees are expected to demonstrate the organizational values and sensitivity to the diversity of the organization’s client base.
The Youth Initiatives Program Supervisor will provide administrative oversight for the following Youth Initiatives Programs: Intervention Prevention and Education (IPE) and the Violence Prevention and Intervention Program (VPIP). The Youth Initiatives Programs are asset development interventions designed to increase the protective factors that ensure that at risk and immigrant youth are able to make safe, productive choices and that their parents, sponsors and community members are able to provide the support and structure needed to ensure that they (and their families) are able to thrive in their chosen communities, succeed academically and socially, and that they are equipped to prevent future community and family violence.
Job duties include:
Staff Supervision and Development:
- Identify and fulfill staffing needs; prepare and conduct timely staff performance evaluations; approve timesheets, leave and reimbursement requests; provide or arrange and schedule ongoing staff training to enable direct service staff to deliver client service effectively.
- Supervise program staff including regular individual and group staff meetings and case consultation; ensure proper client to staff ratio; monitor case files for quality and completeness.
- Conduct regular and timely supervision according to established program guidelines.
- Build and maintain a strong functional team through effective recruiting, training, coaching, feedback, team meetings, and team building.
- Identify and work with Program Manager on reviewing administrative areas that are affecting direct service providers, their work with clients, and the fiscal integrity of the program.
- Provide basic supervisory training to senior staff in the areas of coaching and performance feedback, and case reviews.
Client Service Delivery:
- Manage referrals, referral source follow-up, waitlist, and case assignment.
- Assign cases to direct service staff; coordinate service delivery and day-to-day operations of the IPE and VPIP programs.
- Monitor client cases from initial referral through discharge, promoting efficient and effective client services and administration procedures including adequate client record keeping, statistical and performance outcome reporting.
- Participate in the design, planning, and implementation of workshops and group-based activities in collaboration with Program Manager and direct service staff.
- Provide direct case work in the absence of direct service staff.
- Provide group based services.
- Review and sign-off on client files to ensure compliance with grant requirements and best practices to ensure high quality documentation, to include review of intakes, service plans, outcomes, ETO documentation, quarterly reports and closing summaries.
- Develop or assist in the development of new program services.
- Participate in contract renewals and funding applications within the scope of Agency goals and purposes as directed by Director; alert the Director of funding opportunities and assist in the development of new programs.
Compliance and Reporting Requirements:
- Ensure that service delivery is performed according to and within the NVFS mission, policy/statewide directive/procedural directions/case management model, NVFS standards, and contractual/licensing requirements.
- Enter data for record keeping and reporting to meet federal/state/program guidelines.
- Responsible for goals and objectives of contract for programs (includes NVFS outcomes and reporting).
- Prepare narrative and statistical reports to the Agency, contract and grant monitors measuring program effectiveness (includes NVFS outcomes and reporting).
- Coordinate monthly reporting process including: reviewing IPE and VPI Counselor’s submitted reports for accuracy and appropriateness; providing feedback to staff on their submitted reports to foster professional development of report writing skills; and ensuring that all final reports are submitted to the proper Gang Prevention Coordinator/referral source within required time frames.
Meeting and Community Outreach/Resource Participation:
- Represent NVFS externally and participate in local/regional task forces and community partnership meetings as appropriate.
- Act as liaison with community, civic, and business groups on behalf of program; participate in appropriate community task force committees; develop and monitor public relations within the scope of Agency mission and goals.
- Participate effectively and positively in required Program and Agency meetings and trainings.
Education and experience required:
- Bachelor’s degree in social work, human services, or criminal justice from an accredited college or university. Master’s degree preferred.
- At least two (2) years related direct service experience in human services, youth development, mentoring, case management, or working with at-risk youth and families.
- At least one (1) year of home visiting experience.
- At least one (1) year of supervisory experience.
- Experience with data collection and reporting, ability to work as part of a team, and excellent written and oral communication skills required.
- Bilingual English and Spanish required.
- Demonstrated knowledge and understanding of the impacts of trauma on individual and family functioning / knowledge of trauma-informed service delivery.
- Demonstrated knowledge and understanding of gang dynamics required.
- Demonstrated knowledge and understanding of the dynamics and issues facing immigrant youth and their families required.
- Proficiency in Microsoft Office Suite.
This description is intended to describe the essential job functions and requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified.
This is a full-time, benefited position located in Oakton, VA.
Please submit a letter of intent and resume to careers@nvfs.org.
